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Care Center at Sunset Lake

The Care Center at Sunset Lake

To the Families and Loved Ones of Those at the Care Center at Sunset Lake





P.O. BOX 671



PHONE (845) 292-8640   FAX (845) 513-217

September 9, 2021

Dear Family Members and Friends,

The Care Center at Sunset Lake remains committed to protecting residents and staff from COVID-19.  We have made it a priority to keep our residents, families and staff informed of our efforts to ensure the safety and health of everyone living and working at The Care Center during the COVID-19 pandemic. 

As of the date of this letter, we currently have one (1) staff members who has tested positive for COVID-19 as of 9/9/2021.  At this time, we also have one (1) resident who has tested positive for COVID -19 as of 9/9/2021.  We are following all DOH and NYS guidance, as well as taking every required precaution in order to safeguard our staff and residents and work to ensure that COVID-19 does not spread to other residents and staff.

In keeping with guidance from DOH, all residents at the facility will be tested immediately and every 3-7 days thereafter for the next two (2) weeks.  All staff will also be required to be tested once a week - whether or not they are vaccinated - for the next two (2) weeks.

As an unfortunate result, we are required to end all in-person scheduled visitation. We will reopen scheduled in-person visitation as soon as it is safe to do so, and please be assured you will be contacted when that time comes, as we know how important it is to see your loved ones. You may reschedule your visits via window or Zoom with the Activities Department at 845-292-8640.

For those with loved ones on the compassionate care, end of life or personal caregiving lists of residents at the facility, these visits may continue at this time, but PPE (Personal Protective Equipment) will be required as directed upon entrance to the facility.

****We are asking that in order to ensure the continued safety of our staff and residents and to combat the spread of COVID -19 in the facility that you keep your visits to no longer than 30 minutes if possible. 

****We also are STRONGLY ENCOURAGING that all visitors are rapid-tested prior to their visit at the facility if they fall into the above-mentioned categories.


Megan Holton, LNHA                                              

Cynthia Hathaway
Director of Nursing

September 8, 2021

Dear Family Members and Friends,

I hope everyone has enjoyed their summer so far, and the Labor Day weekend!

We were excited to host an open house on September 7, 2021, at the facility and were able to serve lunch for all those in the community who attended, as well as provide a delicious lunch for our staff. We had the opportunity to speak not only with staff from other facilities who were contemplating a move but also with community members who are looking for employment, and I believe it was a successful day.

In addition, I want to thank the Family Council for their sponsorship of the raffle that we did for a 55” smart TV during this event and am happy to announce that one of our staff members won the raffle prize!

We unfortunately were unable to have the therapy ponies last month but we are planning for this to start this month.

We were able to reintroduce pet therapy visits last month, and the residents thoroughly enjoyed visits from Boone; many of the staff did as well. In addition, the Family Council sponsored their annual car show at the facility, in which the residents were thrilled to participate.

At this time we have had no change in the visitation guidance from New York State or the Department of Health, but I have included it again to be sure everyone is aware of the current guidance. As always, any changes to this will be published as soon as they are available so that everyone is up to date on the visitation at the facility.

• 30-minute in-person visits, which will take place indoors or outside on the patio, weather permitting. If you would like to schedule visits, please contact Miranda Page, Activities Director, at 845-513-2119.

• Comfort Visits – These visits are initiated when a resident is approaching end of life as determined by their medical doctor. If your loved one is receiving end of life care and you would like to implement comfort visits, please contact Bobbi-Ann (845-513-2130) or Miranda (845-513-2119).

• Compassionate Visits – These visits differ from the scheduled visits you may already have in place, as they are utilized for a resident that has declined medically, socially, and/or cognitively. If you feel your loved has experienced a decline, please contact Bobbi-Ann at (845) 513-2130 to discuss having compassionate visits with your loved one.

The NYS Department of Health guidance states that the maximum number of people (excluding employees) that can be in the building at any given time is 20% of the resident census. Based on this, we cannot have more than 17 additional people in the building. Please be aware that if you are coming for compassionate or comfort visits and we have already reached 17 people, you may have to wait until someone leaves to enter the building and begin your visit. However, weather permitting, you are welcome to bring your loved one outside on the patio for your visit.

We ask that all visitors follow the guidelines of mask wearing, hand sanitizing, and social distancing.

NOTE: Due to New York State and CDC visitation guidelines, your indoor visit may change without any advanced notice. If you ONLY want an indoor visit, then please call the facility and speak to the front desk on the day of your visit to confirm your visit status.

1. All visitors must adhere to all COVID-19 precautions.

2. Masks must be worn.

3. Adhere to social distancing rules of at least 6 feet.

4. If the resident is not vaccinated, then touching, hugging or kissing are not allowed.

5. Only if the resident and the visitor are completely vaccinated meaning 2 weeks have gone by since the second dose of the vaccine and alone in a private setting, meaning then touching and hugging is allowed.

6. Family members must sanitize their hands both before and after their visit.

7. All visits are limited to a half hour.

8. Upon entrance, everyone will be screened and given a form that must be filled out in its entirety.

9. Upon completion of the form, please return it to the front desk.

10. You will be directed to a specific area for your visit. Please sanitize your hands and wait in the room for your loved one to be brought to you. You may not wait or wander in the hallways

11. A staff member will be monitoring the visit and be easily available in the hallway outside the room. Upon completion of a half hour, a staff member will be coming to take your loved one back to their room.

12. You should sanitize your hands and leave the building.

13. Based on DOH guidance and due to the increase in the number of positive COVID -19 cases in NY State, the facility strongly encourages all visitors to be tested prior to their visitation. While this is NOT required in order to visit, there will be rapid tests available to all visitors.

a. If you would like to be tested prior to your visit, you must arrive to the facility 15 minutes earlier than your scheduled visit time in order to allow time for testing

*** Please note: If you are unable to keep your appointment with your loved one, please notify the facility that you are cancelling so a different family may have the opportunity to visit their loved one. Additionally, we may be unable to reschedule your visit for a different time***

Activities are continuing to take place outside as the weather permits, as well as on the units throughout the week. We are continuing to offer lunch in the dining room after our opening of the Units 3 and 4 dining room last month, and it has been wonderful to see our residents being able to return to eating with their friends at the facility.

I look forward to another month of working with all our staff, residents and family members here at the Care Center and the fall and holiday fun ahead of us as the year goes on. As always, should you have questions or concerns, please feel free to contact the Administrator or Director of Nursing.


Megan Holton, LNHA


Cynthia Hathaway

Director of Nursing


  • Facility - 7 days a week, 24 hours a day 
  • Administrative Staff - Mon-Fri 8:00am - 4pm 

Eligibility Requirements:

  • 16 years of age or older 
  • Must have a skilled medical need that cannot be addressed in a less restrictive environment 

Cost of Service and Fee Structure:

  • Private Pay Rates (room and board ONLY):
    • $270 per day semi-private room 
    • $280 per day private room 
  • Medicaid is accepted 
  • Medicare may pay for a portion of services IF specific medical criteria are met and for a LIMITED time 
  • Private insurance is accepted if the insurance company agrees that nursing home care is necessary AND the insurance company is willing to pay for the care 
  • Co-pays may apply and are collected 

How to Apply/Documentation Required for Service:

  • By telephone call for a tour or visit
    • 845-292-8640 
  • Documentation Required:
    • A Patient Review Instrument (PRI) and Screen assesses the applicant's ability to complete "activities of daily living" such as walking, bathing, dressing, etc. The assessment includes all physical and psychological problems the applicant faces. 
    • A financial application 

Intake/Application Process:

  • The PRI and Screen is done by Sullivan County Public Health Services if the individual is living in the community. If the individual is in the hospital or another nursing home that facility will do the PRI and Screen. The financial application is available from the Social Services Department at the Care Center at Sunset Lake (CCASL). Upon review of the PRI and Screen a decision is made as to whether CCASL can meet the health care needs of the applicant 

Please contact us if you have any questions 845-292-8640

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