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Care Center at Sunset Lake

The Care Center at Sunset Lake

Please be aware the Care Center at Sunset Lake is currently CLOSED to indoor visitors, in order to protect residents and staff during the COVID-19 (Coronavirus) outbreak.

To the Families and Loved Ones of Those at the Care Center at Sunset Lake


September 25, 2020

Hello family and friends of the residents of the Care Center!

This letter is intended to provide additional information following the visitation update sent to families on September 22, 2020 regarding updated New York State Department of Health (“NYSDOH”) guidance and to offer additional facility-related updates. Please read this letter in its entirety.

As a reminder, on September 17, 2020 we received revised visitation guidance from the NYSDOH that built on the previously issued guidance requiring that Nursing Homes must meet certain criteria to be allowed to provide limited visitation.

One of the most significant changes to the guidance that will impact visitation once it is resumed is the new requirement that:

“Visitors, including long-term care ombudsman, are screened for signs and symptoms of COVID-19 prior to resident access. Additionally, the visitor must present a verified negative test result within the last week (7 days) and visitation must be refused if the individual(s) fails to present such negative test result, exhibits any COVID-19 symptoms, or does not pass screening questions. Facilities that had already resumed visitation under previous guidance may allow visitation without the presentation of a verified negative test result for a transition period until September 24, 2020. End of life and compassionate care visits are not subject to a verified negative test result but are subject to all other COVID-19 screening requirements.”

UPDATE: All patio visitation will be suspended until further notice. We are not allowing outdoor or indoor visitation until further notice.

UPDATE: Families may continue to provide transportation to and from necessary outside medical appointments as long as they provide the facility with proof of a negative COVID-19 test result within the previous 7 days of the appointment. The result MUST be received by nursing the day before the scheduled outside appointment. If proof of the negative result is not received the day prior to the appointment, the transportation will be denied.

UPDATE: In the continued effort to provide families and friends with improved communication, we will be reinstating weekly newsletters beginning the week of October 5th, 2020 and will be increasing our social media presence with photos and other useful information.

UPDATE: All staff continue to be tested for COVID-19 weekly as per the Governor’s Executive Order. On September 23, 2020, we received notice that two of our staff members tested positive for COVID-19. Fortunately, both staff members had very minimal contact with any of our residents. NYSDOH requires that all residents within the facility be tested twice in the 14 days following a positive staff member result. All families have been notified of this requirement and will be notified of their loved ones COVID-19 results.


  • We are not permitting any therapeutic leaves of absence or day-out passes at this time.
  • If you are transporting a resident to a medical appointment, you must transport ONLY to that appointment and directly back to the Care Center.
  • The Case Managers/Activities staff will continue to provide options to communicate with your loved one via Zoom, FaceTime, and phone calls. In order to provide all residents with the opportunity to visit, we remind families/friends to be available during the timeframe provided to them. If our staff attempt to reach out and do not receive an answer, they will move forward to the next resident.
  • Family drop-offs are on Mondays from 9AM – 11AM.  Quantities must be limited to 1 grocery bag of items, with a limit of 2 days’ worth of perishable items – please do not staple.  Label clothing that is sent in. We ask that no homemade items be sent into the Care Center. Please adhere to your loved one’s medically prescribed diet.  Do not send in any over-the-counter medication.
  • Be kind to our staff, as they work very hard to keep everyone safe and healthy during this challenging time. They are doing their absolute best to provide your loved one with the compassionate care you’ve come to know and expect from them.

Please keep in touch with the case managers for any questions you may have regarding your loved one.  Follow us on Facebook for updates and images of what is going on at The Care Center.  For County updates on COVID-19, visit the Public Health Services website (, which has a link for Coronavirus updates.  

We understand your frustration with not being able to visit with your loved one and appreciate your patience and understanding as we work to comply with NYSDOH requirements and the Governor’s Orders and ensure the health and safety of all residents in our care.


Stephanie M. Brown, MBA, MSN, RN

Acting Unlicensed Nursing Home Administrator, Care Center at Sunset Lake

Commissioner, Division of Health & Family Services


Kathleen Hawk, LNHA

Licensed Nursing Home Administrator, Care Center at Sunset Lake


Susan Southerton, RN

Director of Nursing, Care Center at Sunset Lake


  • Facility - 7 days a week, 24 hours a day 
  • Administrative Staff - Mon-Fri 8:00am - 4pm 

Eligibility Requirements:

  • 16 years of age or older 
  • Must have a skilled medical need that cannot be addressed in a less restrictive environment 

Cost of Service and Fee Structure:

  • Private Pay Rates (room and board ONLY):
    • $270 per day semi-private room 
    • $280 per day private room 
  • Medicaid is accepted 
  • Medicare may pay for a portion of services IF specific medical criteria are met and for a LIMITED time 
  • Private insurance is accepted if the insurance company agrees that nursing home care is necessary AND the insurance company is willing to pay for the care 
  • Co-pays may apply and are collected 

How to Apply/Documentation Required for Service:

  • By telephone call for a tour or visit
    • 845-292-8640 
  • Documentation Required:
    • A Patient Review Instrument (PRI) and Screen assesses the applicant's ability to complete "activities of daily living" such as walking, bathing, dressing, etc. The assessment includes all physical and psychological problems the applicant faces. 
    • A financial application 

Intake/Application Process:

  • The PRI and Screen is done by Sullivan County Public Health Services if the individual is living in the community. If the individual is in the hospital or another nursing home that facility will do the PRI and Screen. The financial application is available from the Social Services Department at the Care Center at Sunset Lake (CCASL). Upon review of the PRI and Screen a decision is made as to whether CCASL can meet the health care needs of the applicant 

Please contact us if you have any questions 845-292-8640

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